What is the lead time for mass production?

It depends on the order quantity and the season you place your order. The lead time of MOQ is about 14 to 21 days.

Will I get a sample before production?

We send digital proof to our customers before production. Our designer can do unlimited revisions for you in case you want to change something.

What file format of the design should I send to you?

While we prefer a JPG, AI, or PDF format, you can submit others as well if the details are clear.

Can you replicate my logo and design exactly?

Yes, we can exactly replicate almost any design. In complicated designs with gra.

I can't find what I want on your website, can you provide the product I need?

Yes, please tell us the product information and we will search for you.

When can I get a quote?

We usually quote within 24 hours of receiving your inquiry. If you need a price very urgently, please call us on email so we will give priority to your inquiry.

Can I put my logo on the packaging?

Yes, we can do OEM service, but you need to send us your packaging and logo design.

What is delivery logistics?

We accept a variety of logistics methods. You can choose the most convenient or cost-effective way. For example：FEDEX/UPS/DHL/Aircargo/by boat.

Can you redo the goods for free?

Yes, we do. In case of any product quality issues, contact our after-sales customer service to ask redo.

FAQs for Custom Metal Badges & Metal Medals

You are here: Home » FAQ

FAQ

Q What is the lead time for mass production?

A It depends on the order quantity and the season you place your order. The lead time of MOQ is about 14 to 21 days.
Q Will I get a sample before production?

A
We send digital proof to our customers before production. Our designer can do unlimited revisions for you in case you want to change something.
Q What file format of the design should I send to you?

A While we prefer a JPG, AI, or PDF format, you can submit others as well if the details are clear.
Q Can you replicate my logo and design exactly?

A Yes, we can exactly replicate almost any design. In complicated designs with gra.
Q I can't find what I want on your website, can you provide the product I need?

A Yes, please tell us the product information and we will search for you.
Q When can I get a quote?

A We usually quote within 24 hours of receiving your inquiry. If you need a price very urgently, please call us on email so we will give priority to your inquiry.
Q Can I put my logo on the packaging?

A Yes, we can do OEM service, but you need to send us your packaging and logo design.
Q What is delivery logistics?

A
We accept a variety of logistics methods. You can choose the most convenient or cost-effective way. For example：FEDEX/UPS/DHL/Aircargo/by boat.
Q Can you redo the goods for free?

A Yes, we do. In case of any product quality issues, contact our after-sales customer service to ask redo.